Your privacy matters to us. This policy explains exactly what personal data j804 collects, why we collect it, how it is stored and protected, and the rights you hold as a registered player on our platform.
Our Privacy Commitments
Six principles guide every data decision we make at j804. These are not aspirations — they are operational commitments built into our systems and reviewed regularly by our compliance team.
All data transmitted between your device and j804's servers is encrypted using industry-standard TLS protocols. Sensitive fields like passwords and payment details are additionally hashed and never stored in plain text.
j804 collects only the data strictly necessary for account operation, KYC compliance, payment processing, and regulatory reporting. We do not harvest data for resale or build advertising profiles about our players.
j804 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data is shared only with verified service partners — such as payment processors and KYC providers — under strict confidentiality agreements.
Registered j804 players can request access to their stored personal data, request corrections, or submit a deletion request at any time via our support team. Certain data may be retained for legal compliance periods even after account closure.
Data collected about your gaming activity is used internally to power responsible gaming tools — including session alerts, deposit limit monitoring, and self-exclusion enforcement. This data is never used against your interests.
j804 does not retain personal data indefinitely. Retention periods are determined by the purpose of collection and applicable legal obligations. Once the retention period expires, data is securely deleted or anonymised from our systems.
This Privacy Policy ("Policy") describes how j804 ("j804", "we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by users ("Player", "User", "you") of the online gaming platform accessible at https://j804.net and all associated subdomains, mobile interfaces, and services (collectively, the "Platform").
At j804, we believe that transparency is the foundation of trust. We want every player — whether logging in from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan — to understand precisely what happens to their data from the moment they register an account to the point their account is closed.
This Policy must be read alongside j804's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering on the j804 Platform, you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein.
j804 is an internationally licensed online gaming platform operating under international gaming standards. The Platform offers cricket betting, live casino, video slots, and instant-win games, accessible to eligible players in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, and major Pakistani banks including HBL, UBL, and Meezan Bank.
For the purposes of this Privacy Policy, j804 is the data controller responsible for personal data collected through the Platform. If you have any questions about how your data is handled or wish to exercise your data rights, please contact j804's Data Protection team at:
Email: [email protected]
Subject line: "Data Protection Enquiry"
j804 collects personal data through several channels: directly from you when you register, make deposits or withdrawals, contact support, or use Platform features; automatically through your use of the Platform; and from third-party verification and payment service providers. The categories of data collected are detailed below.
j804 uses personal data collected from players for the following specific and documented purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or being required to do so by applicable law.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device data |
| Identity and age verification (KYC) | Registration data, KYC documents, financial data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Delivering and improving gaming services | Gaming activity data, technical data |
| Responsible gaming monitoring | Gaming activity data, registration data |
| Fraud prevention and security | All categories as required |
| Legal and regulatory compliance | All categories as required by law |
| Customer support | Communications data, account data |
| Marketing communications (with consent) | Registration data, gaming activity data |
| Platform analytics and improvement | Technical data, gaming activity data (anonymised) |
j804 processes personal data only where a valid legal basis exists. The primary legal bases on which j804 relies are as follows:
j804 does not sell your personal data. We do not share your data with advertising networks, data brokers, or any third party for commercial exploitation. Data is disclosed only in the following specific, controlled circumstances:
j804 engages third-party service providers to support Platform operations. These providers are granted access only to the data necessary for their specific function and are contractually required to maintain confidentiality and process data only on j804's instructions. Categories of service providers include:
j804 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required by applicable law, a valid court order, or a legally enforceable regulatory direction. j804 will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of j804's assets, player personal data may be transferred as part of the transaction. Affected players will be notified in advance by email and will be given the opportunity to close their accounts before the transfer takes effect.
j804 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to maintain your session when you are logged in, and to collect anonymised analytics data that helps us understand how players use the Platform so we can improve it.
You can control non-essential cookies through your browser settings or through the cookie preference centre available within the j804 Platform. Disabling strictly necessary cookies will impair or prevent Platform functionality. Disabling analytics or functionality cookies will not affect your ability to play but may reduce the quality of your experience.
j804 implements a comprehensive range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme includes, but is not limited to:
j804 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory and audit compliance |
| KYC verification documents | Duration of account + 5 years post-closure | AML and gaming licence obligations |
| Financial transaction records | 7 years from transaction date | Financial regulations and audit requirements |
| Gaming activity records | Duration of account + 3 years post-closure | Responsible gaming monitoring, dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing preferences | Until consent withdrawn or account closed | Consent-based processing |
| Technical / device logs | 90 days rolling | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted from active systems or, where full deletion is not technically feasible due to backup architecture, anonymised such that it can no longer be linked to any identifiable individual.
As a j804 player, you hold a number of rights with respect to your personal data. j804 is committed to honouring these rights promptly and without unnecessary barriers. Your rights are summarised below:
Request a copy of all personal data j804 holds about you. We will provide this within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data held in your j804 account at any time.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected. Note that legal retention obligations may prevent full deletion.
Request that j804 pause processing of your data while a rectification or objection request is under review.
Request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Object to processing of your data based on legitimate interests, including profiling for responsible gaming monitoring purposes.
The j804 Platform is strictly intended for individuals aged 21 years and above. j804 does not knowingly collect, store, or process personal data from individuals under 21 years of age. The Platform is not directed at minors, and j804 takes active steps to prevent underage access, including mandatory date-of-birth verification at registration and documentary KYC checks prior to first withdrawal.
If j804 becomes aware that personal data has been collected from an individual under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any deposits made will be returned to the originating payment method after verification. j804 encourages parents and guardians to monitor their children's online activity and to use parental control software to restrict access to gambling websites.
j804 may send you promotional communications — including bonus offers, game announcements, PSL betting promotions, and platform updates — via email or SMS, but only where you have given explicit consent to receive such communications at the time of registration or through your account settings.
You can withdraw your marketing consent and opt out of all promotional communications at any time by:
Opting out of marketing communications does not affect your ability to use your j804 account. Transactional communications — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — are not marketing communications and cannot be disabled as they are necessary for account operation.
j804 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational procedures. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Where changes are material — meaning they significantly affect your rights or the way your data is used — j804 will notify registered players by email at the address held on file, or via a prominent notification displayed upon login to the Platform, no less than 14 days before the revised Policy takes effect.
Your continued use of the j804 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you may close your account by contacting j804 support prior to the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way j804 handles your personal data, please get in touch with our Data Protection team using the contact details below. We are committed to responding to all privacy-related enquiries within 5 business days.
Send your privacy enquiry to [email protected] with the subject line "Privacy Policy Enquiry" or "Data Rights Request".
Our support agents are available around the clock via live chat on the Platform in both Urdu and English. Average response time is 3–5 minutes.
If you are not satisfied with j804's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body under whose jurisdiction j804 operates. j804 will cooperate fully with any such regulatory investigation.
Quick Reference
Here is a plain-language summary of what j804's Privacy Policy means for you as a player registered from Pakistan.
We collect your data to run your account, verify your identity, process payments, and keep things secure — nothing more.
Your personal information is never sold, rented, or traded to third parties for commercial purposes. Full stop.
Access, correct, or delete your data at any time. Opt out of marketing with a single click. Your rights are real and enforceable.
TLS encryption, hashed passwords, role-based access controls, and regular security audits protect your data around the clock.
Ready to Play Safely?
Now that you know how j804 handles your privacy, join thousands of Pakistani players enjoying cricket betting, live casino, and slots — all in PKR, all secured to international standards.